Customer Information Portal

Get in
Touch With the
Guider Team

If you have questions, enquiries or complaints,
we’re here to help.

5 gold stars

Based on 100+ reviews on

G2 logo
Capterra logo
A man and woman sit together. The woman has her hand up to ask a question.

How can I get in touch…

I have a question about your product and services, who should I contact?

If you want to find out more about our product, services or pricing, please contact with ‘FAO: Product Enquiry’ in the subject line. We will direct your feedback to the relevant team member who can answer your questions.

I have product feedback to share, who should I speak to?

We always appreciate product feedback. Please contact with ‘FAO: Product feedback’ in the subject line and we will direct your feedback to the relevant team member.

I'd like to talk to your Customer Success team, what's the email address?

Our dedicated Customer Success team are on hand to help you. Please contact with ‘FAO: Customer Success’ in the subject line and we will be in touch as soon as possible.

I have security concerns, who can help?

Please contact with ‘FAO: Security’ in the subject line. We will then pass on your concerns to the relevant team member.

I'd like to refer someone to Guider, what's the process?

We have a designated referral scheme for this reason! Refer a friend or colleague to Guider and earn commission. For details head to our Referral Partnership page.

I'd like to learn more about mentoring and peer learning, what resources do you have?

We have resources and guides on mentoring, peer learning and more across our blog and e-books. You can find out more below or head straight to our resources page here.

I'd like to contribute to your content, do you accept guest posts?

We do indeed! As we expand our content, we’re always looking to partner with writers to widen the expertise in our content.

If you have an idea for a piece of content, get in touch by emailing our Marketing Manager on

I have another question, query or complaint.

For anything else not covered above please contact: Your request will be sent to the best person to help you.

Where can I learn more about mentoring?…

Peer learning participants
2 minutes
What is Peer Learning?

In peer learning, your people learn collaboratively from their equals. It's a powerful way to support development and leadership skills.

How Mentoring Software Works
2 minutes
How Mentoring Software Works

As more organisations create mentoring programs, the need for mentoring software becomes more apparent.‍ How does mentoring software work?

Virtual Mentoring: How to Make it Work
2 minutes
Virtual Mentoring: How to Make it Work

This guide talks you through how to run a virtual mentoring program, use mentoring software and how to overcome any challenges

Chat with our expert guides about how we can level up your employee growth