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If you have questions, enquiries or complaints,
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How can I get in touch…

I have a question about your product and services, who should I contact?

If you want to find out more about our product, services or pricing, please contact with ‘FAO: Product Enquiry’ in the subject line. We will direct your feedback to the relevant team member who can answer your questions.

I have product feedback to share, who should I speak to?

We always appreciate product feedback. Please contact with ‘FAO: Product feedback’ in the subject line and we will direct your feedback to the relevant team member.

I'd like to talk to your Customer Success team, what's the email address?

Our dedicated Customer Success team are on hand to help you. Please contact with ‘FAO: Customer Success’ in the subject line and we will be in touch as soon as possible.

I have security concerns, who can help?

Please contact with ‘FAO: Security’ in the subject line. We will then pass on your concerns to the relevant team member.

I'd like to refer someone to Guider, what's the process?

We have a designated referral scheme for this reason! Refer a friend or colleague to Guider and earn commission. For details head to our Referral Partnership page.

I'd like to learn more about mentoring and peer learning, what resources do you have?

We have resources and guides on mentoring, peer learning and more across our blog and e-books. You can find out more below or head straight to our resources page here.

I'd like to contribute to your content, do you accept guest posts?

We do indeed! As we expand our content, we’re always looking to partner with writers to widen the expertise in our content.

If you have an idea for a piece of content, get in touch by emailing our Marketing Manager on

I have another question, query or complaint.

For anything else not covered above please contact: Your request will be sent to the best person to help you.

Where can I learn more about mentoring?…

Peer learning participants
2 minutes
What is Peer Learning? Definition, Purpose and Benefits

Peer learning involves collaborating with equals to educate each other. Explore the powerful way to support skills through peer learning in this blog.

an image of guider mentoring software: a woman speaks to a man on video call. Graphics show the matching function.
2 minutes
How Mentoring Software Works

Explore how mentoring software functions and the benefits it brings to mentorship programs. Visit our website for more information.

A mentor sits at a desk talking to their mentee on video call
2 minutes
Virtual Mentoring: How to Make it Work

Learn how to make virtual mentoring successful. Explore strategies and best practices for establishing connections and fostering growth in a remote setting.

Chat with our expert guides about how we can level up your employee growth