Privacy Policy

Guider Global Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Purpose of this privacy notice

Controller

Contact Details

Changes to the privacy notice and your duty to inform us of change

Third-party links

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

‍If you fail to provide personal data

How your personal data is collected

We use different methods to collect data from and about you including through:

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

Promotional offers from us

We may use your Identity, Contact, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services and offers may be relevant to you (we call this marketing). You will receive marketing communications from us if you have requested information from us or purchased services from us, in each case, you have not opted out of receiving that marketing.

Opting out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Cookies

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.

Disclosure of your personal data

We may share your Data with the following groups of people for the following reasons:

We require our employees, agents and/or professional advisors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our employees, agents and/or professional advisors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

These Service Providers may have access to your personal data or other information to provide these functions. They are required to maintain the confidentiality of your data. In all cases where we share your information in this way, we require the Service Providers to take reasonable steps to keep your personal data secure, to respect the security of your personal data and to treat it in accordance with the law. We do not authorise them to use your personal data for their own purposes and only permit them to process your personal data in connection with providing their services and in accordance with our instructions.

You may find the list of our Service Providers below:

Third – Party Service
Provider Name
Data Protection Officer Contact Details
URL Of Their
Privacy Policy
Calendly
privacy@calendly.com
https://calendly.com/privacy
Hubspot
https://preferences.hubspot.com/
privacy
https://legal.hubspot.com/
privacy-policy

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

‍You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

‍We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

General

‍We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Glossary

Lawful basis

California Consumer Privacy Act (CCPA)

This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Purpose of this privacy notice

Controller

Contact Details

Changes to the privacy notice and your duty to inform us of change

Third-party links

The data we collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. Under the CCPA, personal information does not include:

We may collect, use, store and transfer different kinds of personal data about you (a California resident) which we have grouped together follows:

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data under CCPA, as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We do not collect any of the following Categories of Personal Data about you:

Please note that the categories and examples provided in the list above are those defined in the CCPA and are included to help you understand what the categories mean. The examples are not meant to indicate what we actually collect, use, store and transfer.

How your personal data is collected

We use different methods to collect data from and about you including through:

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for “business purposes” or “commercial purposes” (as defined under the CCPA), which may include the following circumstances:

Please note that the categories and examples provided in the list above are illustrative and not intended to be exhaustive.

Collection & Sharing of your Personal Data

In the preceding twelve months we have collected personal data, from general sources including you, your use of our services and your devices, for business or commercial purposes.

We may share your data with the following groups of people for the following reasons:

We require our employees, agents and/or professional advisors to respect the security of your personal data and to treat it in accordance with the law. We do not allow our employees, agents and/or professional advisors to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

These Service Providers may have access to your personal data or other information to provide these functions. They are required to maintain the confidentiality of your data. In all cases where we share your information in this way, we require the Service Providers to take reasonable steps to keep your personal data secure, to respect the security of your personal data and to treat it in accordance with the law. We do not authorise them to use your personal data for their own purposes and only permit them to process your personal data in connection with providing their services and in accordance with our instructions.

You may find the list of our Service Providers below:

Third – Party Service
Provider Name
Data Protection Officer Contact Details
URL Of Their
Privacy Policy
Calendly
privacy@calendly.com
https://calendly.com/privacy
Hubspot
https://preferences.hubspot.com/
privacy
https://legal.hubspot.com/
privacy-policy

Sale of Personal Data

As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for valuable consideration.

We do not sell your personal data.

‍We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Sale of Personal Data of minors under 16 years of age

We do not knowingly collect personal data from minors under the age of 16, although certain third party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and we encourage parents and legal guardians to monitor their children’s Internet usage and instruct their children to never provide information on other websites without their permission.

We do not sell your personal data.

Your rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal data.

If You are a resident of California, you may exercise the following rights:

Exercising your right under the CCPA

In order to exercise any of your rights under the CCPA, and if you are a California resident, You can contact us at dpo@guider-ai.com

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We will try to respond to all legitimate requests within 45 days of receiving the request. Occasionally we may extend the time by an additional 45 days, note this will only be done once, when it is reasonably necessary due to the complexity of your request. In this case, we will notify you and keep you updated.

Household requests

“Household requests” means any request to know, delete, or opt out that involves personal data, data that includes the personal data of the other individuals living in the same household.

There are two different types of Household requests. The first being a request for household data where the data is aggregate household data, meaning that the data does not directly or indirectly reveal the identity or specifically relates to any individual in the household. The second being a request for household data where the data is individualised and personal.

When dealing with Household requests of the first type, we may need to request specific information from you to help us confirm your identity and ensure your right to access that aggregate household data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Once your identity and right of access has been confirmed we will respond within the above timeline.

When dealing with Household requests of the second type, we will require a joint request of all the individuals of the household, we will then need to verify the identity of all the individuals of the household individually. We may need to request specific information to help us confirm their identity and to ensure their right to access. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact the household to ask for further information in relation to the request to speed up our response.

Once the identity of all the individuals and their right of access has been confirmed we will respond within the above timeline.

Opting Out

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

Children’s Privacy

We do not knowingly collect personal data from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that data.

If you are over the age of 16 but we need to rely on consent as a legal basis for processing your data and your country requires consent from a parent, we will require your parent’s consent before we collect and use that data.

Contact us

If you have any questions about this Privacy Policy, You can contact us at dpo@guider-ai.com

Attribution: 23.02.23

Guider AI